Use the number of your smartphone, landline, or cell phone that you'll have with you when you're logging in to a Duo-protected service. Select your country from the drop-down list and type your phone number. We recommend using a smartphone for the best experience, but you can also enroll a landline telephone, a security key, or iOS/Android tablets. Select the type of device you'd like to enroll and click Continue.
Step Two: Choose Your Authentication Device Type Step One: Welcome ScreenĬlick Start setup to begin enrolling your device. For the widest compatibility with Duo's authentication methods, we recommend recent versions of Chrome and Firefox. Some browsers do not support all of Duo's authentication devices (for example, Security Keys won't work with Internet Explorer). Supported Browsers: Chrome, Firefox, Safari, Edge, Opera, and Internet Explorer 11 or later. Alternatively, you might receive an email from your organization's Duo administrator with an enrollment link. If your organization is using the Duo Universal Prompt please refer to the Universal Prompt first-time enrollment instructions.Įnrolling Your Phone or Tablet in the Duo Traditional Promptĭuo prompts you to enroll the first time you log into a protected VPN or web application when using a browser or client application that shows the interactive Duo web-based prompt. Step Two: Choose Your Authentication Device TypeĮnrolling Your Phone or Tablet in the Duo Universal Prompt.Enrolling Your Phone or Tablet in the Duo Traditional Prompt.Enrolling Your Phone or Tablet in the Duo Universal Prompt.After that, enable MFA so that you can configure the Authenticator app again on the new device. If you cannot access your account via browser, please contact your Office 365 admin and disable MFA for you and remove the lost device.Choose Set up Authenticator app and it will open a pop-up box with QR code so that you can configure the app on your new device.You will see your Phone is listed and you can choose Delete. Go to Security & Privacy page > choose Additional security verification > Update my phone numbers used for account security.I got the below information from one of the Q& A Blog, I hope it helps youĬan you access your account via browser right now? If yes, you can follow the instructions below to set the Authenticator app on your new device:
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